Delivery & Returns
We aim to get our treasures to you within 3–5 working days.
Please note that Saturday, Sunday and Bank holidays are not considered working days and that delivery is subject to stock availability and payment card authorisation.
UK Standard delivery: £3.95
Free delivery over £75.
We would love to share our discoveries with you irrespective of where you live. If you are based outside the UK, please drop us a line at firstname.lastname@example.org and we will endeavour to fulfil your request.
Please note that for non-UK deliveries, local tax will apply and delivery charges will change accordingly.You may incur additional charges for customs clearance.
Customs policies vary widely from country to country and we recommend that in such instances, you contact your local customs office for further information.
International shipments may be subject to cross-border inspections by customs authorities.
We hope you fall in love with our discoveries as we have. In the unlikely event that they may be damaged, faulty or not to your taste, please notify us via email within 7 days of receipt of goods at: email@example.com, and return the new, unused goods in their original condition and packaging, with all fragile goods securely packaged, within 30 days, to:
30 Blenheim Avenue
Please note that costs of returns are at the expense of the customer.
In the event of damaged/faulty goods, the cost of delivery will be refunded. However Thanda’s total liability of any claim howsoever arising shall not exceed the cost of the goods supplied to the customer, together with the postage incurred. All refunds aim to be processed within 14 days of you receiving a confirmation e-mail, confirming your right to a refund.
It is advisable that you request proof of postage when returning goods as we do not take responsibility of goods lost in transit.
Thanda does not take any responsibility for any consequential loss to the customer arising from either a breach of the duty in contract or in any other way.
The Customer’s statutory rights are not affected by this statement.
Thanda is the trading name of Thanda Limited, registered in England and Wales.
Company number: 9355391
VAT number: 206630731
Registered office: Mall House, The Mall, Faversham, ME13 8JL
Terms & Conditions
Last updated: May 2017
www.thanda.co.uk is the website of Thanda Limited (with Company number: 9355391 & VAT number: 206630731) and registered address: Mall House, The Mall, Faversham, ME13 8JL
The following terms and conditions (“terms”) will apply between you and Thanda Limited, when you purchase an item from www.thanda.co.uk. These terms do not affect your statutory rights.
Thanda may deny you access to the website at any time in its sole discretion when we believe that your use of the website is in violation of any of the policies governing this site, any law, the rights of any third party and/or was not respectful to others.
Thanda will not be responsible or liable to any third party, for the content or accuracy of any content posted by you or any other user of the Thanda site, and you hereby agree to be responsible to Thanda for and indemnify us and keep indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us or our officers, directors, employees, agents and suppliers, as a result of any claim in respect to your use of the website. You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was done fraudulently.
You may only place an order using the Thanda site if:
- you are at least 18 years old;
- capable of entering into legally binding contracts;
- you undertake that all goods are for your own private and domestic use and not for re-sale;
- you provide correct and accurate details as prompted;
- you agree that e-mail may be used as a long-distance means of communication;
- if you choose to register, your user name and password are your responsibility and you make every effort to keep these confidential. It is your responsibility to change these should you suspect someone else having knowledge of them. You may not transfer or sell your username to anyone, nor permit anyone either directly or indirectly, to use either your username or password; if there are any changes to the details supplied by yourselves, it is your responsibility to inform Thanda Limited of this immediately; and
- you agree to not use a false name or a known invalid credit card to order.
How the contract is formed between Thanda Limited and the customer/potential customer:
By placing an order with us you will have deemed to have read, understood and agreed to the terms of this website and that all the information you have provided us is true, accurate and complete. The information set out in the terms and conditions and the detail contained on this website do not constitute an offer for sale, but rather an invitation to purchase. No contract in respect to any products shall exist between you and Thanda Limited until your order has been accepted by us. If we choose not to accept your offer and funds have already been deducted from your account, these will be fully refunded. If for any reason you are unclear as to the terms laid out in this or any policy governing the Thanda website, please feel free to contact our customer services at: firstname.lastname@example.org.
By placing an order via this website you are making an offer to Thanda Limited, to purchase the goods detailed in your order upon the terms described in your order.
Once you have placed an order via this website you will receive an e-mail confirmation of this. However this does not constitute an acceptance of your order by Thanda. Our order process allows you to check and amend any errors prior to submitting an order to us. Also, please note that once you have submitted an order to us we are unable to amend it.
All orders are subject to availability and should there be a stock issue we will contact you via the contact details you provided when placing the order.
All prices listed on the website are correct at the time of entering the information. However we reserve the right to change prices of any product at any time. All prices are inclusive of sales tax.
No contract of sale of any product will exist between you and Thanda until we accept your order by dispatching the product to you. When this happens we will confirm acceptance by sending you a confirmation e-mail, and this contract will only be in relation to those products whose dispatch we have confirmed via e-mail. Thanda will not be bound to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate order confirmation e-mail.
If we are unable to supply you with a product(s) you have ordered for any reason, for example if a product is out of stock, there was an error in pricing on our site and/or an inability to authorise payment, we will inform you of this via the contact details you provided on the site, and we will not process your order. If you have already paid for the products, we will refund you the full amount as soon as possible, and if you have paid with a voucher you will be issued with a new voucher. Discount vouchers, codes and offers cannot be used on sale products.
If you are a contracting consumer, you may cancel a contract at any time within 30 days, as of the day after the day of delivery of a product. In this case you will receive a full refund of the price paid for the product(s) in accordance with our returns policy. In the event of damaged/faulty goods the cost of delivery will be refunded. However Thanda’s total liability of any claim howsoever arising shall not exceed the cost of the goods supplied to the customer, together with the postage incurred and should the goods returned not be faulty or damaged, then only the amount of the product themselves will be refunded and not the cost of the original postage.
Your right to cancel a contract only applies to products that are returned in the same condition as you received them, including all of the product instructions, documents and wrapping. Any product returned in a condition other than the one you received them or damaged, will not be refunded. Any refunds due will be processed within 14 days of an e-mail confirmation sent to you of your right to a refund.
Delivery periods are approximate and delivery costs are based on weight. Delivery charges will be added to your order value where appropriate. Goods will be dispatched to the address provided in your order. If you are ordering more than one item, these may be delivered in instalments. Thanda will not accept any liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated delivery dates. We do not currently ship to countries outside the UK. However, should we agree to this, please note that you may incur additional charges for customs clearance. Customs policies vary widely from country to country and we recommend that in such instances, you contact your local customs office for further information. International shipments may be subject to cross-border inspections by customs authorities.
Prices quoted are based on UK delivery, and include current UK sales tax.
Thanda accepts most major credit/debit cards.
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. Should your issuer refuse to authorise payment to us, we will not be liable for any delay or non-delivery.
Conformity of goods
We take every care to ensure that the descriptions and specifications of goods are accurate at the time of going to press. However these descriptions and specifications of products on this website are not intended to be binding and are only intended to give a general description of the product. Many of the products on the site are hand-made and hence may not conform to the exact specifications. While the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in the colour caused by the browser software or computer system used to view the products.
Limitations of Liability
We do not accept liability other than those set out below, for any errors and/or omissions contained on our website and reserve the right to change information, prices, specifications and description of listed goods, products and services at any time, for any reason and without notice.
The products will be at your risk from the time of delivery.
Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.
Our liability in connection to any product purchased through the Thanda site is strictly limited to the purchase price of that product.
Notwithstanding the above, nothing in these terms shall exclude or limit in any way our liability:
- for death or personal injury caused by our negligence;
- for our fraud or gross negligence or the gross negligence of our employees and agents; or
- for any matter for which it would be illegal or unlawful for us to exclude or limit our liability.
Subject to the foregoing paragraph and to the fullest extent permitted by law, and unless otherwise stated in these terms, we accept no liability for indirect and/or consequential losses howsoever arising and whether caused by tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations), breach of contract or otherwise, even if foreseeable, including (without limit) for any:
- economic losses (including without limitation loss of revenue, profits, contracts, business or anticipated savings);
- loss of goodwill or reputation;
- loss of data waste of management or office time;
- any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the terms and conditions of this website.
We shall be under no obligation to fulfil any order for a product that was advertised at an incorrect price. In the unlikely event that an error of this nature does occur, and you have already placed an order, we will notify you of the error, that we have not accepted your order and have cancelled your order. You will also be notified of the correct price of the product and you may re-order if you so wish. Should your payment already have been processed in these circumstances, the full transaction amount will be refunded to your card within 30 days of the date of order. Should you choose to re-order at the correct price, then a separate transaction shall be posted to your card.
In the unlikely event that you receive goods which were not what you ordered, or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund you the amount you paid for the goods in question, provided that you notify us of the problem via e-mail at email@example.com within 14 working days of delivery of the goods, in addition to returning the goods in their original state and packaging to us, unless we inform you that return of goods is not necessary. This provision does not affect your statutory rights.
All products sold on the Thanda website are exclusively for private domestic and consumer use, unless an agreement between a company and Thanda has been reached with regards to trade purchases.
Accordingly we do not accept any liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss or damage to property and/or loss from claims of third parties arising out of the use of the Thanda site or for any products or services purchased from Thanda.
We have undertaken every measure to prevent internet fraud and to ensure that any data collected from you is stored securely and as safely as possible and cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.
We shall have no liability to you for the delay in the delivery of goods ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, lock-outs, strikes, riots, malicious damage, explosion, governmental actions and any other similar events.
We make no warranty that the website will be uninterrupted, timely, error-free, meet your requirements or that the site or the server that makes it available are free of viruses/bugs or represents full functionality, accuracy and reliability of the website. We will not be liable/responsible to you for any loss of content or material uploaded or transmitted through the Thanda site.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products found on the Thanda site. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
You acknowledge and agree that all copyright, trademarks and all the intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in Thanda Limited or in our licensors. You are permitted to use this material only and as expressly authorised by Thanda Limited or our licensors. This does not prevent you using this website to the extent necessary to make a copy of any order or contract details.
In accessing the Thanda site, you agree that you may download content for your own individual and non-commercial use, unless otherwise agreed upon between Thanda Limited and yourselves. You are not permitted to copy, broadcast, download, store in any medium, transmit, show or play in public, adapt or change in any way the content of the Thanda site for any purpose whatsoever without prior written permission of Thanda Limited.
Third Party Information
We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Thanda products are those stated on Thanda material. We cannot vouch for the reliability of prices stated on shopping directories or through any third party.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of provision.
Each provision of the conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held inapplicable or unenforceable in any circumstances.
Free Standard delivery applies to all UK mainland orders when the order value, net of discounts or promotions, equals £75 or more.
On occasion Thanda Limited may release shopping/voucher codes via email or other marketing channels. These codes enable a discount to be applied to your order in accordance with the marketing communication attached to it. These codes are only valid on full-priced items and cannot be used on sale or promotional items which are already discounted, unless otherwise stated. They cannot be used in conjunction with any other offer, and are valid only for a limited period of time as specified in the marketing communication, and cannot be used outside this period.
If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund.
If shopping codes are intended for a particular recipient then it is for their exclusive use and proof of entitlement may be requested. All orders are subject to acceptance and any improper use of shopping codes may result in the cancellation of your order. All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice. Specific offer terms and conditions are provided with each shopping code for specific information relevant to that offer. Please refer to the marketing material provided with that code.
These terms and conditions and any document expressly referred to in them represent the entire agreement between you and Thanda Limited in relation to the subject matter of any contract and supersedes any prior agreement, understanding or arrangement between you and Thanda Limited, whether oral or written. Both you and Thanda Limited acknowledge that in entering into this contract, neither you nor us have relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between you and Thanda Limited prior to such contract except expressly stated in these terms.
Neither you nor Thanda Limited shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided by these terms and conditions.
The terms and conditions shall be governed and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Whilst we are happy to consider requests for products and enquiries from outside the UK, we give no warranty, express or implied that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly any products and/or promotions not permitted under your local law are not offered to you.
Thanda Limited Privacy Notice
This Website Privacy Notice describes how Thanda Limited, (9355391) (“Thanda”) uses personal information collected or received from visitors to this website (the “Website”). It describes how we may collect or receive your personal information, the types of personal information we may collect, how we use, share and protect this information, how long we retain this information, your rights, and how you can contact us about our privacy practices. Thanda is subject to applicable data protection and privacy laws in the United Kingdom which impose high standards on organisations that process personal information.
How we may collect or receive personal information from you
Thanda may collect or receive your personal information from you through your use of the Website in various ways.
You may choose to submit your personal information and other information to us through various communication channels provided on the “Contact Us” webpage of the Website, for example, Thanda e-mail addresses, telephone numbers or online forms or by entering your details when completing a purchase.
The following cookies are essential for our Website to function:
|woocommerce_cart_hash||This is a locally-stored encrypted key which relates your visit to the Website to the information stored on the server about what is in your cart. It’s value is limited to a 32-character mix of letters and numbers which are only recognisable and readable by Thanda.|
|woocommerce_items_in_cart||This cookie is used to check if you have any items in your cart, i.e. of the cart is empty or not. It does not specifically check what is in your cart or how many items are in your cart.|
|woocommerce_recently_viewed||This cookie keeps track of the products you have recently viewed by storing the products ID in an non-encrypted list.|
|This cookies stores a list of non-encrypted numbers used by Thanda to relate a user to specific information, e.g. the user’s ID, and is only recognisable by the Thanda.|
The following cookies are not essential for our website to function and are generally used to provide, maintain and improve our services:
|These cookies are used to collect information about how visitors use our Website. We use the information to compile reports and to help us improve the site. The cookies anonymously collect information, including the number of visitors, where visitors have to the Website from, a rough geographic location, and the pages they visit.
You may opt out of being tracked by Google Analytics by visiting http://tools.google.com/dlpage/gaoptout
We do not set any of these cookies without your consent.
The types of personal information we may collect
Through the cookies listed above, we may collect information regarding your website usage, IP-address, browser type and operating system. Also, in order to process your online purchases, we may collect your payment information and information relating to your product preferences and purchasing behaviour.
In addition, through the communications channels made available on the Website’s “Contact Us” webpage, we may collect your contact details, such as your name, email address, address, telephone number and fax number. You may also voluntarily provide other information that is related to you in connection with your enquiries or comments. We encourage you, however, to provide no more personal information relating to you than is necessary in order for us to provide an appropriate response to your inquiries or comments.
How we use the personal information we collect
We use your personal information to (i) address your comments or inquiries; (ii) to process your online purchases, (iii) to bring you into contact with Thanda administrative staff and management, (iv) improve the Website, including to enhance user experience and (v) diagnose problems with our servers. If you choose not to provide your personal information, we may not be able to provide the above services.
How we may share personal information
Thanda does not sell, rent or trade your personal information.
Third Party Service Providers
We employ other companies and individuals to perform functions on our behalf. Examples of these functions include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.
As Thanda grows its business, we might sell or buy our business or portions thereof. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Thanda or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Legal and/or regulatory requirements
We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our terms and conditions of service and other agreements; or protect the rights, property or safety of Thanda, our customers or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
With Your Consent
Other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
International information transfers
We may transfer the personal information we collect about you to other Thanda affiliates or operators. Some of them may be located in countries other than the country in which the data were originally collected. The laws of those countries may not have the same level of data protection as the country in which you initially provided the information. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Notice and in accordance with applicable law.
How we protect personal information
We maintain appropriate technical and organisational security safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.
How long we retain personal information
We store personal information for as long as necessary to fulfil the purposes for which we collect the data (see above under “How We Use the Personal Information We Collect”), except if required otherwise by law.
Links to other websites
The Website may contain links to websites maintained by third parties, whose information and privacy practices are different than ours. We are not responsible or liable for the information or privacy practices employed by such third parties. We encourage you to read the privacy statements of all third party websites before using such websites or submitting any personal information or any other information on or through such websites.
Your rights under applicable law may include access to a copy of the personal information we process about you, the right to have such personal information corrected, erased, blocked or destroyed, and the right to object to certain data processing activities. To exercise these rights, you should make a written request using our contact details set out below. In addition to these rights, you have the right to lodge a complaint with the Information Commissioner’s Office in the event that you are dissatisfied with the manner in which your personal information is being processed.
How to contact us
If you have any comments or inquiries about this Website Privacy Notice, if you would like to update information we have about you, or to exercise your rights, you may contact us by e-mail at: firstname.lastname@example.org. You may also write to: Thanda Limited, 30 Blenheim Avenue, Faversham ME13 8NW UK.
Changes to this notice
Thanda may adapt, amend, withdraw or cancel this Website Privacy Notice from time to time in its sole discretion. In the event of a material change to the manner in which treat your personal information, we will make that clear on the Website. You are encouraged to review this Privacy Notice on a regular basis.
Terms of Website Use
The terms set out under this policy dictate the parameters within which you may access the Thanda site (www.thanda.co.uk), and applies to all visitors and users of the site.
Should you continue to access, browse or use this site you are agreeing to be bound by and complying with the ‘terms of website use’, which in conjunction with our terms and conditions and privacy policies govern the relationship between you and us, with relation to this website.
If you do not wish to be bound to the terms and/or policies of this site, please terminate your usage immediately.
We suggest that you read the policies and terms dictating the relationship between you and the site, and print a copy for further reference.
The terms ‘Thanda’, ‘Us’ and ‘we’ refer to Thanda Limited, the owners of this website and ‘you’, ‘consumer’ and ‘customer’ refer to any user or viewer of this site.
www.thanda.co.uk is a site owned and operated by Thanda Limited, a company that is registered in England and Wales. Company number: 9355391, with registered offices at: Mall House, The Mall, Faversham, ME13 8JLThe reference to “content” of the site includes but is not limited to, all material owned by or licensed to Thanda. That is the design, text, images, layout, appearance, photographs, illustrations, logos, descriptions, data and/or any other material found on the Thanda site or Thanda social media channels, as well as the selection and arrangement thereof.
This content is solely for general information, personal and non-commercial purposes related to placing an order through the Thanda site.
Neither we nor any third parties involved offer any guarantee/warranty as to the performance, completeness, accuracy, timeliness or suitability of the information and materials offered/found on the Thanda website for any particular purpose, and the responsibility lay with you regarding the suitability of the information, services or products available through the Thanda website for your own specific requirements.
Thanda reserves the right, but not the duty, to edit, delete and monitor any content that is submitted to the site by the customer.
Please note that any content you submit via the website or Thanda social media channels with regards to reviews, comments or other materials will be considered non-confidential and we reserve the right to use, copy, distribute and disclose to third parties for any purpose.
Any reproduction or use of the content of this site without prior written consent, is strictly prohibited. This includes downloading, copying or transferring any content to any type of storage device, as well as reproducing, modifying, selling or licensing any of this content.
The content of the Thanda site is subject to change without prior notice, including after an order has been submitted.
It is possible that errors and omissions regarding the content of the site can occur. This includes that relating to pricing and availability. You acknowledge the right of Thanda to refuse to accept/cancel any order placed based on pricing/availability errors.
All content on this site is protected by copyrights, trademarks and other proprietary rights owned by Thanda.
Should Thanda provide any external links to third party websites, this is done purely for information purposes and does not signify an endorsement/association of such a website by Thanda, nor an endorsement by the linked website to Thanda.
You assume complete responsibility and risk in the use of any external sites.
Thanda holds no responsibility for the content, products, services or accuracy of external sites.
Access to the Thanda site is temporary, and we provide no warranty/guarantee that with respect to the Thanda site or any linked sites that there will be no interruption of service, that the service will be error free or that errors will be corrected.
Thanda is not liable for any damage and/or loss of whatsoever nature that may occur with regards to technologically harmful material that may affect your computer equipment, programs or data through the use of the Thanda site, you downloading any material off the Thanda site or any websites linked to us.
If you choose to access the Thanda site from a location outside the United Kingdom, please note that you are explicitly responsible for any compliance with local laws, if and to the extent that they may apply.
Any unauthorised use or breach of the foregoing terms may give rise to a claim for damages and/or be deemed a criminal offence.
Your use of the Thanda site and/or any disputes arising from such use are governed by English law.
Thanda accepts secure online payment via Worldpay with American Express, Visa, MasterCard, Maestro and Diners Club debit and credit cards.
Upon receiving your order, pre-authorisation checks will be performed to ensure there are sufficient funds available, and goods will be dispatched once this is completed.
In addition your bank may request a further security screening.
You will receive an e-mail from Worldpay about the progress of your payment once submitted through the payment gateway on the Thanda site.
Please note that we may contact you should there be any security concerns.
We adhere to the PCI DSS, which ensures that we use all your card information in a secure environment. In addition, we use the SSL encryption technology, which encrypts the link between the Thanda website and the customer therefore allowing for all your sensitive information (i.e. credit card numbers, login credentials etc.) be transmitted securely.
Should you have any questions/concerns please contact us at: email@example.com.